Guts Privacy Policy

We at Guts, operated by Zecure Gaming Ltd. (registration C 69036, 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta), are committed to protecting your personal data and respecting your privacy whenever you use guts casino, our website, our mobile platforms or the Guts app. This privacy policy explains what information we collect when you register, log in, deposit, play or withdraw, how we use it, and the choices available to you. By creating an account through guts register, you confirm that you have read and accepted the terms set out below.

Information We Collect

We collect information about you at several stages of your relationship with us, starting from the moment you use guts login or complete guts register to open an account.

• We gather identity details such as your full name, date of birth, address and nationality to verify that you meet our minimum age requirement of 18, or 19 where local law requires a higher age.
• We collect contact information including your email address and phone number, used for account communication and for call-back support requests.
• We record financial details connected to deposits, withdrawals and guts withdrawal requests, including payment method, transaction amounts and, where required, proof of payment ownership and source of funds.
• We track gaming activity across guts slots, guts live casino, guts poker and sportsbook markets, including bets placed, wagering history and participation in guts promotions and guts bonus offers.
• We automatically collect technical data such as IP address, device type, browser and operating system when you access Guts Casino through desktop, guts casino mobile or the downloadable guts poker download client.

Identity and Source of Funds Checks

We may trigger identity verification once your cumulative lifetime deposits reach €2,000. At that point, we may request proof of identity, proof of address, confirmation of payment ownership and evidence of source of funds. We reserve the right to delay approval of a guts withdrawal until these checks are satisfactorily completed.

How We Use Your Information

We use the data we collect for the following purposes:

• We process your registration and manage your account, including access via guts login and guts casino app login.
• We use your data to process deposits and guts deposit transactions, and to release winnings through approved withdrawal methods.
• We use your gaming history to administer loyalty rewards, including the Game of Guts progress bar, wheel spins, guts free spins, guts free spins no deposit promotions where applicable, and Guts Poker Loyalty cashback.
• We send you marketing communications about guts bonus codes, guts promo code offers and seasonal campaigns, where you have opted in, and you may withdraw consent at any time.
• We use your information to detect and prevent fraud, money laundering and unauthorised use of guts casino no deposit bonus or guts casino free spins offers.
• We use technical and behavioural data to improve guts casino app performance, including the guts casino app download and guts casino app apk distribution channels where offered.

Cookies and Tracking Technologies

We use cookies and similar technologies across our website and guts app to remember your preferences, keep you logged in between sessions, and analyse how players interact with guts slots, guts live casino tables and sportsbook pages. Cookies also help us tailor guts casino promotions and measure the effectiveness of guts casino bonus codes for existing players. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our platform.

Sharing Your Information

We do not sell your personal data. We may share information with:

• We share data with regulators, including the Malta Gaming Authority and the UK Gambling Commission, as required under our licensing obligations.
• We share information with eCOGRA, our alternative dispute resolution provider, and with the MGA Player Support Unit when a complaint is escalated.
• We share necessary details with payment providers such as Visa, Mastercard, Interac, Interac e-Transfer, Neteller, Skrill, Paysafecard, Trustly and our banking partners to process deposits and guts withdrawal requests.
• We share data with fraud prevention and identity verification services to confirm eligibility and comply with anti-money laundering laws.
• We may disclose information where required by law, court order or regulatory request.

Data Security and Fund Segregation

We maintain administrative, technical and physical safeguards designed to protect your personal and financial data from unauthorised access, alteration or disclosure. Customer funds are held in accounts separate from company operating funds; however, we must inform you that these funds are not protected in the event of insolvency, in line with our licensing conditions.

International Transfers

Because we serve players across international markets, Canada outside Alberta and Ontario, and the United Kingdom, your data may be transferred to and processed in jurisdictions outside your country of residence. Where such transfers occur, we apply appropriate contractual and technical safeguards consistent with Malta's data protection framework, as Malta is our governing law.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by gaming regulations, tax obligations and dispute resolution needs. Transaction records related to guts deposit and guts withdrawal activity are kept in accordance with statutory retention periods under Maltese and UK law.

Your Rights

Depending on your location, you may have rights regarding your personal data, and we are committed to honouring them:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request erasure of your data, subject to our regulatory retention obligations.
• You may object to or restrict certain processing, including marketing communications about guts casino free spins promo code offers.
• You may request a copy of your data in a portable format.

To exercise any of these rights, you can contact us using the details below, and we will respond within the applicable statutory timeframe.

Restricted Territories

We do not accept new accounts from the United States and its territories, or from a substantial list of restricted countries detailed in our terms, including Alberta and Ontario in Canada for certain products. If you access guts casino nz or attempt guts casino nz login from a restricted or unsupported territory, we reserve the right to suspend your account and decline further processing of your data for account purposes.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of guts casino, the guts app or any Guts service after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or how to manage your preferences for guts promotions and guts bonus communications, you can reach us at support@guts.com or support-en@guts.com. For complaint escalation, you can contact csmanagement@guts.com. Our live chat team is available 24/7, with an average response time of 60 seconds, and email queries are typically answered within 60 minutes.